FAQs

Would I see the picture before I purchase?
You will receive a digital copy of the portrait with unlimited revisions after the purchase. If you still feel that is not what you want you get a full refund.

What is your usual turnaround time for logo requests?
Usually it takes 3-5 days to make the first version of the portrait. Please remember that revisions take time which can be reduced with good quality photos and detailed description of the desirable outcome.

Besides, if you want to place an order with short notice before Christmas, Valentine’s, Mother’s or Father’s Day, please let us know before you pay, so that we could confirm that the order will be ready in time.

What is the file type of your output?
The portraits are made in widely used formats, such as .jpg and .png (with transparent background).

Can I get source files of my logo?
Yes, you can request them for the additional fee.

What’s the size of the logo?
The standard size is 2400x2400px, 300dpi RGB, unless you ask otherwise.

Can I use my logo as a watermark?
Yes, .png file will have transparent background - this will allow you to use logo as a watermark.

What do you mean when you say “a good quality photo”?

The quality of the photo affects the quality of the portrait. A good photo is a photo where the face doesn’t get blurred when enlarged and where the person is facing the camera. And the size of the file should be at least 100 kb.

What if I want more than one person drawn on the logo?
We can draw as many characters as needed, in this case logo price may vary.

Can I add words/text?
Sure, adding words or text is free.

Will I get the paper copy of the portrait?
No, you will receive a digital file with a portrait. No physical delivery is offered.

What are the terms and conditions?
After we give you the files you are free to use your logo portraits wherever you want. 

If you haven't found an answer you were looking for, please, contact us via portraitlogo@gmail.com