FAQs
ORDER PROCESS
Would I see the picture before I purchase?
You will receive a digital copy of the portrait with unlimited revisions after the purchase. If you still feel that is not what you want you get a full refund. You can also check the portrait logos drawn for our customers on the reviews page.
Please upload your photo(s) using the blue button "Choose images" on the listing page above the ADD TO CART button and give us instructions in the Notes field (clothing, items in your hands, background color, business name, text, etc.).
What do you mean when you say “a good quality photo”?
The quality of the photo affects the quality of the portrait. A good photo is a photo where the face doesn’t get blurred when enlarged and where the person is facing the camera. And the size of the file should be at least 100 kb.
I can't find a logo example for my business/profession, what shall I do?
If you don't find a listing for your business or profession, please use this item. Our illustrators will design a custom logo from your photo based on your instructions.
What if I want more than one person drawn on the logo?
We can draw as many characters as needed, in this case logo price may vary.
Can I add words/text?
Sure, adding words or text is free.
ILLUSTRATION / AMENDMENTS
Is it a pre-made logo?
No, all our portrait logos are drawn by real digital artists from customer photos.
Can I request changes to my logo?
Yes, we work with you and resend proofs until you are pleased with the logo design.
TURNAROUND TIME / DELIVERY
What is your usual turnaround time?
Usually it takes 3-5 business days to make the first version of the portrait. Please remember that revisions take time which can be reduced with good quality photos and detailed description of the desirable outcome.
What is the file type of your output?
The portraits are made in widely used formats, such as .jpg and .png (with transparent background).
Can I get source files of my logo?
Yes, you can request them for the additional fee.
What’s the size of the logo?
The standard size is 2400x2400px, 300dpi RGB, unless you ask otherwise.
Can I use my logo as a watermark?
Yes, .png file will have transparent background - this will allow you to use logo as a watermark.
Will I get the paper copy of the portrait?
No, you will receive a digital file with a portrait. No physical delivery is offered.
What are the terms and conditions?
After we give you the files you are free to use your logo portraits wherever you want. You can also see all our policies here.